Datavail is Hiring Junior Developer - EPM Support | Hyderabad | 0 – 1 years

Job Description

Datavail's Junior Developer opening is worth understanding clearly for what it is — despite the "Developer" title, this is genuinely a Tier-1 technical support role for Enterprise Performance Management (EPM) applications, not software development work. EPM systems are specialized enterprise software used for financial planning, budgeting, and performance reporting (tools like Oracle Hyperion or similar platforms commonly fall into this category) — Datavail itself is an Oracle, Microsoft, and AWS partner company, which gives useful context for what kind of enterprise systems you'd likely be supporting.

𝐓𝐡𝐞 𝐫𝐨𝐥𝐞 𝐢𝐬 𝐞𝐱𝐩𝐥𝐢𝐜𝐢𝐭𝐥𝐲 𝐟𝐫𝐚𝐦𝐞𝐝 𝐚𝐬 𝐠𝐮𝐢𝐝𝐞𝐝, 𝐟𝐢𝐫𝐬𝐭-𝐥𝐞𝐯𝐞𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐨𝐫𝐤 — monitoring application health, ticket triaging, handling routine recurring issues following documented procedures, with structured training and progressive ownership over time. This is a genuinely realistic, well-calibrated description of what an entry-level IT support role should look like, similar to a few other honestly-scoped support listings covered on this site.

𝐖𝐨𝐫𝐭𝐡 𝐟𝐥𝐚𝐠𝐠𝐢𝐧𝐠 𝐜𝐥𝐞𝐚𝐫𝐥𝐲: the role requires night shift work for one to two weeks per month, stated directly as a requirement — though the listing notes an exception may be available for women employees per HR policy. This is a concrete, partial shift commitment (not full-time rotational nights) worth understanding precisely: roughly a quarter to half of each month would involve night shift coverage, with the remainder presumably on standard hours.

𝐎𝐮𝐫 𝐓𝐚𝐤𝐞:

- 𝐆𝐨𝐨𝐝 𝐟𝐨𝐫: any graduate (no specific technical degree required) interested in enterprise application support, comfortable with partial monthly night shift commitments and fully office-based work, who wants structured training into a specialized enterprise software niche (EPM)

- 𝐍𝐨𝐭 𝐢𝐝𝐞𝐚𝐥 𝐟𝐨𝐫: those expecting hands-on software development work despite the "Developer" title, or unable to commit to the partial night shift requirement

- 𝐒𝐞𝐥𝐞𝐜𝐭𝐢𝐨𝐧 𝐝𝐢𝐟𝐟𝐢𝐜𝐮𝐥𝐭𝐲: likely moderate — the broad "Any Graduate" eligibility and explicit openness to freshers with relevant training (not necessarily formal experience) makes this accessible, though EPM-specific knowledge is a genuine specialization worth building familiarity with beforehand

- 𝐂𝐚𝐫𝐞𝐞𝐫 𝐭𝐫𝐚𝐣𝐞𝐜𝐭𝐨𝐫𝐲: commonly leads into EPM Tier-2 Support Engineer, EPM Consultant, or broader Enterprise Applications Support roles, with genuine EPM platform experience (Oracle Hyperion, Planning, or similar) being a valuable, specialized credential given how concentrated the market for this specific skill set is

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐞𝐱𝐭: Datavail hasn't disclosed pay for this role. Junior Developer/Tier-1 Support roles in specialized enterprise application support (EPM/ERP-adjacent) at mid-size IT services companies in Hyderabad typically range around ₹3–4.5 LPA for freshers, based on general market data for comparable entry-level enterprise application support roles — this is an estimate only.

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Since EPM is a specialized enterprise software category most freshers won't have direct exposure to, it's worth briefly researching what EPM systems are (Oracle Hyperion Planning, Essbase, or similar) before interviewing, even without hands-on experience — showing you understand the domain conceptually will stand out given the listing explicitly offers structured training rather than requiring prior EPM-specific skills; also be upfront about your comfort with the partial night shift requirement during initial screening.

Roles & Responsibilities

The responsibilities reflect a structured, process-driven Tier-1 support function with clear escalation paths and progressive skill-building built in.

- Monitor EPM applications and scheduled jobs

- Triage, assign, and escalate incidents based on priority/severity

- Handle recurring support tickets following documented procedures

- Execute routine operational and maintenance activities

- Perform initial troubleshooting and root cause analysis for basic issues

- Escalate complex incidents to Tier-2/Tier-3 support teams

- Update ticket status and maintain accurate documentation

- Support production deployments and post-deployment validation when required

Qualifications & Eligibility

Genuinely broad and fresher-accessible, with explicit openness to candidates without formal prior experience.

- Any Graduate (no specific technical degree required)

- 0–1 years of experience; freshers with relevant skills and training may also be considered

- Open to night shift work (1–2 weeks per month); exceptions available for women employees as per HR policy

- Must work fully from office

Skills Required

No advanced technical prerequisites are stated — the role is structured around on-the-job training into EPM-specific knowledge.

- Ability to follow documented procedures and SLAs

- Basic troubleshooting and root cause analysis aptitude

- Strong documentation and communication skills

- Willingness to learn EPM-specific tools and processes through structured training