Salesforce is Hiring Associate Proactive Monitoring Engineer | Hyderabad | 0 - 2 Years

Job Description

Salesforce's Associate Proactive Monitoring Engineer opening sits within their Technical Support Engineering team, worth distinguishing from the earlier Salesforce voice support role covered on this site — this is a genuinely more technical position, focused on proactively detecting and addressing platform issues before they impact customers, rather than reactive phone/chat-based troubleshooting. You'd be monitoring Salesforce's platform health dashboards and telemetry at scale, analyzing alerts, and collaborating directly with Engineering and Site Reliability Engineering (SRE) teams.

𝐖𝐨𝐫𝐭𝐡 𝐟𝐥𝐚𝐠𝐠𝐢𝐧𝐠 𝐝𝐢𝐫𝐞𝐜𝐭𝐥𝐲: the required qualifications list is genuinely extensive and specific, including hands-on Salesforce Administration experience (user management, profiles, flows, validation rules) AND working knowledge of Salesforce development fundamentals (Apex, Lightning Web Components, SOQL/SOSL). This dual admin-plus-developer skill combination within the Salesforce ecosystem is a real and specific technical bar — genuinely uncommon for most fresh graduates to have both pieces unless they've specifically studied or interned with Salesforce technologies beforehand.

𝐓𝐡𝐞 𝐭𝐞𝐚𝐦 𝐨𝐩𝐞𝐫𝐚𝐭𝐞𝐬 𝟐𝟒𝐱𝟕𝐱𝟑𝟔𝟓 𝐚𝐜𝐫𝐨𝐬𝐬 𝐀𝐏𝐀𝐂/𝐄𝐌𝐄𝐀/𝐀𝐌𝐄𝐑 𝐭𝐢𝐦𝐞 𝐳𝐨𝐧𝐞𝐬, with explicit flexibility required for varying shifts and some weekend/holiday coverage — a genuinely demanding scheduling commitment given the global, always-on nature of platform monitoring work. This is more intensive than a standard single-region shift rotation, since you may be asked to flex across any of the three major global time zones depending on business need.

𝐎𝐮𝐫 𝐓𝐚𝐤𝐞:

- 𝐆𝐨𝐨𝐝 𝐟𝐨𝐫: CS/IT graduates with genuine hands-on Salesforce platform experience — both administrative (user/profile management) and basic development (Apex, LWC) — comfortable with globally flexible shift requirements, interested in technical monitoring/SRE-adjacent work rather than purely customer-facing support

- 𝐍𝐨𝐭 𝐢𝐝𝐞𝐚𝐥 𝐟𝐨𝐫: those without any prior Salesforce platform exposure — the dual admin+developer requirement is genuinely specific and not something typical CS coursework covers; also not ideal for those needing predictable single-timezone shifts

- 𝐒𝐞𝐥𝐞𝐜𝐭𝐢𝐨𝐧 𝐝𝐢𝐟𝐟𝐢𝐜𝐮𝐥𝐭𝐲: high — the combination of Salesforce admin AND developer skills, monitoring/observability concepts, and flexible global shift availability narrows the qualified pool considerably compared to generic support roles

- 𝐂𝐚𝐫𝐞𝐞𝐫 𝐭𝐫𝐚𝐣𝐞𝐜𝐭𝐨𝐫𝐲: commonly leads into Senior Technical Support Engineer, Site Reliability Engineer, or Salesforce Platform Engineer roles, with genuine Salesforce ecosystem expertise (admin + dev) being highly valuable given how widely Salesforce is used across enterprises globally

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐞𝐱𝐭: Salesforce hasn't disclosed pay for this role. Associate-level technical monitoring/SRE-adjacent roles with Salesforce platform expertise at major global SaaS companies in Hyderabad typically range around ₹6–9 LPA for freshers with genuine hands-on platform experience, based on general market data for comparable specialized technical support roles — this is an estimate only, and likely higher than Salesforce's more generic voice support roles given the specialized skill requirement here.

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Given how specific the Salesforce admin+developer requirement is, this is a role worth preparing for deliberately rather than applying opportunistically — Salesforce offers free Trailhead learning modules specifically for Admin and Developer certifications, and completing even basic Trailhead trails (covering user management, Apex basics, and LWC fundamentals) before applying would directly address the core technical gap most candidates will have; mentioning a Trailhead badge or certification in progress would be a concrete, verifiable signal of genuine preparation.

Roles & Responsibilities

The responsibilities center on continuous platform monitoring and proactive issue resolution, with significant cross-team technical collaboration.

- Continuously monitor Salesforce platform health dashboards, alerts, and telemetry to detect anomalies before customer impact

- Analyze monitoring alerts, logs, and system metrics to identify root causes and escalate to appropriate teams

- Proactively engage affected customers with timely communication and resolution guidance

- Create, manage, and resolve support cases with thorough documentation

- Collaborate with Engineering, SRE, Cloud Operations, and Senior Technical Support Engineers

- Contribute to knowledge base documentation of troubleshooting procedures and best practices

- Leverage monitoring tools, dashboards, and scripting to streamline alert management

- Identify recurring patterns from monitoring data and escalate for long-term fixes

Qualifications & Eligibility

A genuinely demanding and specific combination of experience, platform skills, and scheduling flexibility.

- Bachelor's degree in Computer Science, IT, Engineering, or related technical field (or equivalent practical experience)

- 6–24 months of experience in technical support, IT operations, systems monitoring, or related role

- Flexible to work APAC/EMEA/AMER shifts as needed, including some weekends and holidays

Skills Required

A genuinely comprehensive and specific technical bar combining cloud fundamentals with deep Salesforce platform expertise.

- Solid understanding of cloud computing, SaaS platforms, and web technologies (HTTP/HTTPS, REST APIs, DNS, SSL/TLS)

- Basic familiarity with monitoring tools, including log analysis, alerting, and dashboards

- Salesforce Admin experience: user management, profiles, roles, permission sets, flows, and validation rules

- Salesforce Developer experience: Apex (triggers, classes), Lightning Web Components, SOQL/SOSL, and deployment processes

- Ability to read and interpret debug logs and system exceptions within Salesforce

- Preferred: Monitoring/observability tools (Splunk, Datadog, New Relic, Dynatrace), basic scripting (Python/Bash), ITIL frameworks, and Salesforce Admin/Developer certification