Accenture Hiring | Workforce Services New Associate

Job Description

Accenture is hiring Workforce Services New Associates for its Bengaluru office. This is an excellent opportunity for fresh graduates and early-career professionals looking to start their careers with one of the world's leading technology and consulting companies.

🏢 Company: Accenture
💼 Position: Workforce Services New Associate
📍 Location: Bengaluru, India
🏢 Job Type: Full-Time
🎓 Eligibility: Any Graduate
📅 Experience: 0–1 Years

Roles & Responsibilities

✅ Manage and resolve customer queries, escalations, and complaints
✅ Provide effective resolutions while maintaining service quality standards
✅ Support workforce management and dialer operations
✅ Monitor and maintain automated dialing systems
✅ Analyze call performance and operational data for process improvements
✅ Ensure complaints and issues are resolved within SLA timelines
✅ Collaborate with team members and supervisors to achieve operational goals
✅ Follow established guidelines and processes to deliver quality customer support

Qualifications & Eligibility

🎓 Any Graduation
🎓 0–1 years of experience (Freshers can apply)
🎓 Strong communication and interpersonal skills
🎓 Ability to work in a team-oriented environment
🎓 Willingness to work in rotational shifts

Skills Required

⭐ Customer Service & Support
⭐ Workforce Management (WFM)
⭐ Workforce Dialer Operations
⭐ Problem-Solving Skills
⭐ Communication Skills
⭐ Analytical Thinking
⭐ Time Management
⭐ Team Collaboration

🔹 Preferred Skills

⭐ Call Center Operations Knowledge
⭐ Data Analysis & Reporting
⭐ Scheduling & Workforce Planning
⭐ Process Improvement Mindset
⭐ Customer Relationship Management
⭐ Adaptability & Learning Agility