Altera Digital Health is Hiring Associate Technical Support Consultant | Pune (Remote) | Freshers

Job Description

Altera's Associate Technical Support Consultant opening is a genuinely well-structured, clearly written fresher listing — worth appreciating for its explicit, honest framing throughout: it directly states this is an entry-level opportunity for freshers, describes a real training and mentorship structure, and doesn't hide behind vague or contradictory language seen in some other listings covered on this site.

Altera Digital Health builds enterprise healthcare IT software — meaning you'd be supporting technology used by hospitals and healthcare providers, a genuinely purpose-driven domain similar to a few other healthcare-adjacent listings covered (Thermo Fisher, athenahealth, Baxter). This role is customer support-focused rather than software development, but the exposure to healthcare IT systems, databases, and enterprise application troubleshooting is valuable domain knowledge for anyone interested in health-tech careers longer-term.

Worth flagging two practical details clearly upfront: first, this role explicitly requires flexibility for U.S. shift timings with weekend on-call — a genuine, non-negotiable commitment given the company likely serves US healthcare clients primarily. Second, the location is listed as "Remote Pune-Baroda, India", suggesting some remote flexibility, though the specific city options (Pune or Baroda) and degree of remote work should be confirmed directly, since the header phrasing is a bit ambiguous about whether this is fully remote or requires occasional office presence in one of those cities.

One particularly forward-looking detail worth highlighting: the listing explicitly mentions using "AI-assisted troubleshooting capabilities responsibly to improve investigation efficiency and resolution quality" — a genuinely specific and practical AI integration mention within a support role context, reflecting how AI tools are increasingly built directly into support/ticketing workflows rather than being a separate skill to demonstrate.

𝐎𝐮𝐫 𝐓𝐚𝐤𝐞:

- 𝐆𝐨𝐨𝐝 𝐟𝐨𝐫: CS/IT/Electronics graduates with foundational OS, networking, and database/SQL knowledge who want a genuinely well-structured entry into technical support, comfortable with U.S. shift timings and weekend on-call requirements, interested in healthcare IT specifically

- 𝐍𝐨𝐭 𝐢𝐝𝐞𝐚𝐥 𝐟𝐨𝐫: those unable to commit to U.S.-aligned shifts and weekend coverage, or seeking software development rather than support/troubleshooting work

- 𝐒𝐞𝐥𝐞𝐜𝐭𝐢𝐨𝐧 𝐝𝐢𝐟𝐟𝐢𝐜𝐮𝐥𝐭𝐲: 𝐌𝐨𝐝𝐞𝐫𝐚𝐭𝐞 — genuinely accessible technical bar (basic OS/networking/SQL understanding) for CS/IT freshers, with the real differentiators being communication skills and comfort with the shift commitment

- 𝐂𝐚𝐫𝐞𝐞𝐫 𝐭𝐫𝐚𝐣𝐞𝐜𝐭𝐨𝐫𝐲: commonly leads into Senior Technical Support Consultant, Application Support Analyst, or Healthcare IT Specialist roles, with healthcare-domain support experience being valuable for future roles in health-tech specifically

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐞𝐱𝐭: Altera hasn't disclosed pay for this role. Associate Technical Support roles at global healthcare IT companies in Pune typically range around ₹3.5–5 LPA for freshers, based on general market data for comparable entry-level healthcare IT support roles — this is an estimate only.

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Since the role explicitly values basic database/SQL and networking fundamentals alongside strong communication skills, prepare to discuss both — even coursework-level SQL knowledge and a clear example of explaining a technical issue to a non-technical person would address the core competencies this listing is screening for; and be upfront about your comfort with U.S. shift timings during initial screening, since this is a genuine, stated requirement rather than a minor detail.

Roles & Responsibilities

The responsibilities reflect a structured, guided support function with clear documentation and escalation discipline — genuinely realistic expectations for an entry-level role with defined mentorship support.

- Provide first-level technical support for enterprise healthcare software applications

- Investigate, troubleshoot, and resolve issues reported through ServiceNow or similar ticketing systems

- Analyze problems by reviewing logs, error messages, and following established troubleshooting procedures

- Follow documented SOPs and knowledge articles to resolve common issues

- Perform basic application configuration and troubleshooting under senior guidance

- Maintain accurate case documentation and meet SLA and quality expectations

- Use AI-assisted troubleshooting tools responsibly to improve efficiency

- Participate in rotational shifts, including evening, night, and weekend coverage

Qualifications & Eligibility

Genuinely accessible and explicitly welcoming to fresh graduates.

- Bachelor's degree in Computer Science, IT, Computer Engineering, Electronics, or a related technical discipline

- Fresh graduates with strong technical aptitude are explicitly encouraged to apply

- Flexibility to work U.S. shift timings, including certain weekend on-call coverage (required)

Skills Required

Foundational technical knowledge across several core CS areas, without demanding deep specialization in any one.

- Basic understanding of Windows operating systems and networking fundamentals

- Knowledge of databases and SQL concepts

- Understanding of application troubleshooting and software development/support concepts

- Strong analytical, problem-solving, and communication skills