Associate Service Desk Analyst (TechOps Engineer) | CSC | Bengaluru

Job Description

CSC is hiring Associate Service Desk Analysts (TechOps Engineers) for its Bengaluru office. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about IT Support, Technical Operations, Service Desk Management, Infrastructure Support, and Troubleshooting.

As a member of CSC's Global IT Organization, you will provide technical support to users worldwide, resolve IT issues, manage service desk operations, and contribute to maintaining high levels of system performance and customer satisfaction. This role offers excellent exposure to enterprise IT environments, infrastructure technologies, and global support operations.

Company: CSC (Corporation Service Company)
Role: Associate Service Desk Analyst (TechOps Engineer)
Location: Bengaluru, Karnataka, India
Work Mode: Hybrid
Job Shift: Rotational
Job Type: Full-Time
Experience: 0–2 years

𝐀𝐛𝐨𝐮𝐭 𝐂𝐒𝐂

CSC is a global business, legal, and financial services company headquartered in Wilmington, Delaware, USA. With operations across more than 140 jurisdictions and over 8,000 employees worldwide, CSC delivers business administration, compliance, and technology solutions to organizations across the globe.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

The Associate Service Desk Analyst will support end users and clients by providing both onsite and remote technical assistance. The role involves handling service desk tickets, troubleshooting infrastructure and application issues, supporting IT operations, and ensuring service excellence while adhering to ITIL best practices.

Roles & Responsibilities

• Provide technical support to internal and external users.
• Handle service desk tickets and resolve technical issues efficiently.
• Deliver onsite and remote IT support to global users.
• Troubleshoot hardware, software, network, and infrastructure-related issues.
• Work closely with Service Delivery and Infrastructure teams.
• Investigate, analyze, and resolve complex technical problems.
• Perform root cause analysis for recurring incidents.
• Identify process gaps and recommend improvements.
• Monitor operational metrics and service desk KPIs.
• Ensure adherence to SLAs and ITIL best practices.
• Participate in rotational shifts and on-call support activities.
• Support monitoring and alerting systems for performance optimization.
• Create and maintain service desk documentation and user manuals.
• Communicate effectively with cross-functional IT teams.

Qualifications & Eligibility

• Graduate degree or equivalent diploma.
• Strong interest in IT Support and Technical Operations.
• ITIL certification or willingness to pursue certification.
• Good analytical and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to work in a fast-paced support environment.
• Self-motivated and willing to learn new technologies.

Skills Required

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬

• Graduate degree or equivalent diploma.
• Strong interest in IT Support and Technical Operations.
• ITIL certification or willingness to pursue certification.
• Good analytical and problem-solving skills.
• Strong communication and customer service abilities.
• Ability to work in a fast-paced support environment.
• Self-motivated and willing to learn new technologies.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬

• Windows Operating System Support.
• Microsoft Office Suite.
• Microsoft Exchange.
• Active Directory (AD) Account Management.
• Network Troubleshooting.
• Messaging Systems Support.
• Infrastructure Support.
• Incident Management.
• Technical Documentation.

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

• IT Service Management (ITSM)
• ITIL Framework
• Technical Troubleshooting
• Service Desk Operations
• Infrastructure Monitoring
• Root Cause Analysis
• User Support
• SLA Management
• Process Improvement
• Enterprise IT Operations

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐂𝐒𝐂?

• Work with a globally recognized organization operating in over 140 jurisdictions.
• Gain hands-on experience in enterprise IT support and operations.
• Exposure to global users, technologies, and business environments.
• Hybrid work model for flexibility and collaboration.
• Career growth through internal mobility and learning opportunities.
• Competitive compensation and performance-based rewards.
• Access to training, certification support, and tuition reimbursement programs.
• Inclusive and employee-focused work culture.

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

• Fresh graduates interested in IT Support and Infrastructure.
• Candidates with knowledge of Windows, Networking, and Active Directory.
• Individuals passionate about troubleshooting and technical problem-solving.
• Professionals looking to build a long-term career in IT Operations.
• Candidates seeking global exposure and enterprise-level experience.