Blue Yonder is Hiring Support Engineer 1 | Freshers | Coimbatore

Job Description

Blue Yonder is hiring Support Engineer 1 for its Coimbatore office. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about Cloud Support, Application Support, Azure, SQL, SaaS Technologies, Troubleshooting, and Customer Success. If you're eager to work on enterprise cloud applications and provide technical solutions to global customers, this role offers an excellent platform to build your career.

As a Support Engineer 1, you will provide application support to global customers, monitor cloud applications, troubleshoot technical issues, collaborate with cross-functional teams, develop technical knowledge, and contribute to operational improvements while delivering an exceptional customer experience.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Blue Yonder
𝐑𝐨𝐥𝐞: Support Engineer 1
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Coimbatore, Tamil Nadu, India
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: Onsite

𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Freshers

𝐀𝐛𝐨𝐮𝐭 𝐁𝐥𝐮𝐞 𝐘𝐨𝐧𝐝𝐞𝐫

Blue Yonder is a global leader in digital supply chain management, AI-powered planning, and enterprise SaaS solutions. The company helps businesses optimize supply chains, logistics, retail operations, and manufacturing using advanced cloud technologies, artificial intelligence, and data-driven insights.

With customers across the globe, Blue Yonder provides employees with opportunities to work on enterprise cloud platforms, cutting-edge technologies, and innovative solutions that transform global supply chains.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As a Support Engineer 1, you will provide technical support for enterprise SaaS applications while ensuring excellent customer experience. You will monitor application health, troubleshoot technical issues, resolve customer cases, analyze logs, work with Azure technologies, and collaborate with engineering teams to maintain application reliability and performance.

This role provides excellent exposure to cloud computing, Azure, SQL databases, application monitoring, DevOps practices, and enterprise software support.

Roles & Responsibilities

- Deliver technical support and resolve customer application issues.

- Monitor application health using enterprise monitoring tools.

- Investigate alerts and perform L1/L2 troubleshooting.

- Analyze application logs and identify root causes.

- Support SQL databases and optimize queries when required.

- Debug application issues across cloud platforms.

- Collaborate with engineering, product, and support teams.

- Create and maintain technical knowledge base articles.

- Contribute to automation and operational improvement initiatives.

- Participate in rotational shifts to support global customers.

Qualifications & Eligibility

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

- Fresh graduates and entry-level candidates are encouraged to apply.

- Basic understanding of SQL and database concepts.

- Familiarity with cloud computing fundamentals.

- Good analytical, troubleshooting, and communication skills.

- Willingness to work in rotational shifts supporting global customers.

Skills Required

- Azure

- SQL

- Oracle Database

- Application Support

- Cloud Computing

- Troubleshooting

- API Support

- Log Analysis

- Debugging

- Customer Support

- Problem Solving

- Communication Skills

- Team Collaboration

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Splunk

- AppDynamics

- Kubernetes

- CI/CD

- GitHub

- Jenkins

- Python

- PowerShell

- ASP.NET

- Java

- OAuth

- SSO

- IIS

- Tomcat

- Mobile Application Support

- Performance Monitoring

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐁𝐥𝐮𝐞 𝐘𝐨𝐧𝐝𝐞𝐫?

- Begin your career with a global leader in supply chain technology.

- Gain hands-on experience with enterprise SaaS and cloud platforms.

- Learn Azure, application monitoring, and cloud support technologies.

- Work with experienced engineers on global customer solutions.

- Develop expertise in troubleshooting, automation, and cloud operations.

- Build strong technical and customer communication skills.

- Enjoy continuous learning and excellent long-term career growth.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for careers such as:

- Cloud Support Engineer

- Application Support Engineer

- Technical Support Engineer

- Azure Support Engineer

- DevOps Engineer

- Site Reliability Engineer (SRE)

- Cloud Operations Engineer

- Platform Support Engineer

- Software Support Engineer

- Technical Consultant

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- Fresh graduates looking to build a career in cloud and application support.

- Candidates interested in Azure, SaaS, and enterprise technologies.

- Individuals with basic SQL and troubleshooting knowledge.

- Applicants who enjoy solving technical problems and supporting customers.

- Aspiring cloud engineers seeking hands-on experience in a global technology company.