Cisco is Hiring Network Support Engineer | Bangalore | Freshers Can Apply

Job Description

Cisco is hiring Network Support Engineers for its Customer Experience (Meraki) team in Bangalore. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about computer networking, technical support, customer service, cloud networking, and emerging AI technologies.

As a Network Support Engineer, you will provide technical support for Cisco Meraki networking products, troubleshoot network issues, collaborate with global engineering teams, and deliver exceptional customer experiences. You'll also gain hands-on exposure to modern networking technologies, AI-powered troubleshooting tools, and enterprise cloud networking solutions.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Cisco
𝐑𝐨𝐥𝐞: Network Support Engineer (Customer Experience – Meraki)
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Bangalore, Karnataka
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: Hybrid
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 0–2 Years

𝐀𝐛𝐨𝐮𝐭 𝐂𝐢𝐬𝐜𝐨

Cisco is one of the world's leading networking and technology companies, delivering innovative solutions in networking, cybersecurity, cloud computing, collaboration, and artificial intelligence. Through its Meraki platform, Cisco provides cloud-managed networking solutions that help organizations securely connect users, devices, and applications across the globe.

Cisco is known for its innovation-driven culture, continuous learning opportunities, and collaborative work environment, making it one of the most desirable companies for technology professionals.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As a Network Support Engineer, you will be responsible for providing technical support to Cisco Meraki customers by diagnosing, troubleshooting, and resolving networking issues. You will leverage AI-powered tools to improve troubleshooting efficiency, collaborate with cross-functional teams, and continuously expand your networking knowledge through technical training and real-world customer interactions.

This role offers an excellent opportunity to build expertise in enterprise networking, cloud-managed infrastructure, and technical customer support.

Roles & Responsibilities

- Manage customer support cases from initial issue reporting through final resolution.

- Troubleshoot and resolve LAN, VLAN, VPN, DHCP, and other network-related issues.

- Utilize AI-powered tools to improve troubleshooting efficiency and automate workflows.

- Provide technical assistance to customers through phone, email, and online communication channels.

- Collaborate with Engineering, Product, Sales, Escalation, and Customer Experience teams to resolve complex issues.

- Diagnose networking problems and recommend effective technical solutions.

- Continuously learn new Cisco Meraki products, networking technologies, and platform features.

- Complete technical training programs and AI-focused learning modules.

- Maintain accurate documentation of customer issues and resolutions.

- Participate in rotational weekend support schedules as required.

Qualifications & Eligibility

- Bachelor's degree in Computer Science, Information Technology, Electronics, Computer Engineering, or a related discipline.

- 0–2 years of networking support or technical troubleshooting experience.

- Basic understanding of LAN, VLAN, VPN, DHCP, and networking fundamentals.

- Strong written and verbal communication skills in English.

- Excellent analytical, troubleshooting, and problem-solving abilities.

- Ability to work effectively in a collaborative team environment.

- Passion for learning networking technologies and AI-powered support tools.

Skills Required

- Computer Networking

- LAN

- VLAN

- VPN

- DHCP

- TCP/IP

- Routing & Switching

- Network Troubleshooting

- Technical Support

- Customer Support

- AI-Powered Troubleshooting

- Problem Solving

- Communication Skills

- Documentation

- Team Collaboration

- Time Management

- Analytical Thinking

- Customer Service

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- CCNA, CCNP, CWNA, or other networking certifications.

- Knowledge of Firewalls.

- Wireless Networking.

- Content Filtering.

- OSPF

- STP

- ARP

- Ethernet

- UDP

- RADIUS

- IEEE 802.1X

- Experience with AI tools for technical support.

- Cloud Networking Fundamentals.

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐂𝐢𝐬𝐜𝐨?

- Begin your career with one of the world's leading networking companies.

- Work with Cisco Meraki's cloud-managed networking platform.

- Gain hands-on experience supporting enterprise networking environments.

- Learn modern networking technologies and AI-powered troubleshooting tools.

- Collaborate with global engineering, product, and customer success teams.

- Access industry-leading technical training and certification opportunities.

- Develop expertise in networking, cloud infrastructure, and customer experience.

- Build a strong long-term career with a globally recognized technology leader.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for careers such as:

- Network Support Engineer

- Technical Support Engineer

- Network Engineer

- Customer Success Engineer

- Systems Engineer

- Network Operations Engineer

- Cloud Network Engineer

- Security Support Engineer

- Senior Network Engineer

- Solutions Engineer

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- B.E./B.Tech, BCA, MCA, or equivalent graduates in Computer Science, Information Technology, Electronics, or related fields.

- Fresh graduates looking to start a career in networking and technical support.

- Candidates with internship or academic project experience in networking.

- Individuals preparing for networking certifications such as CCNA or CCNP.

- Aspiring network engineers interested in cloud networking, cybersecurity, and enterprise infrastructure.

- Candidates who enjoy troubleshooting technical issues, helping customers, and continuously learning new technologies.