Concentrix is Hiring Technical I – Global Service Desk (TCF) | Gurugram | Freshers & Early Career Professionals Can Apply

Job Description

Concentrix is hiring Technical I – Global Service Desk (TCF) for its IT Infrastructure Shared Services team in Gurugram. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about IT Support, Cloud Computing, Windows Administration, Service Desk Operations, AWS, Google Cloud, Citrix, and Enterprise IT Infrastructure.

As a Technical I – Global Service Desk Engineer, you will provide first-level technical support, troubleshoot IT infrastructure issues, manage service desk incidents, support cloud platforms, and deliver exceptional customer service while working in a global 24×7 IT environment.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Concentrix
𝐑𝐨𝐥𝐞: Technical I – Global Service Desk (TCF)
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Gurugram, Haryana
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: Onsite
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Freshers

𝐀𝐛𝐨𝐮𝐭 𝐂𝐨𝐧𝐜𝐞𝐧𝐭𝐫𝐢𝐱

Concentrix is a global technology and business services company that helps leading organizations improve customer experiences through digital transformation, cloud solutions, IT infrastructure services, automation, and enterprise support. With operations across multiple countries, Concentrix provides innovative technology solutions that power businesses worldwide.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As a Technical I – Global Service Desk Engineer, you will provide technical support for cloud platforms, enterprise applications, Windows environments, and virtual desktop infrastructure. You will troubleshoot technical issues, resolve incidents within SLA timelines, support end users, and collaborate with global teams to ensure seamless IT operations.

Roles & Responsibilities

- Provide first-level technical support to end users.

- Troubleshoot Windows operating systems and enterprise applications.

- Support Google Cloud Platform (GCP), AWS, and Citrix environments.

- Install, configure, and troubleshoot softphones, VDI, and remote desktop solutions.

- Resolve hardware, software, access, and network connectivity issues.

- Manage Priority 1 and Severity 1 incidents with minimal business impact.

- Log, track, update, and close IT support tickets within SLA timelines.

- Escalate complex issues to appropriate technical teams.

- Participate in quality audits and process improvement initiatives.

- Deliver excellent customer service while communicating with global stakeholders.

Qualifications & Eligibility

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Fresh graduates and early-career professionals can apply.

- Basic understanding of Windows operating systems and IT support.

- Good communication and customer service skills.

- Strong analytical and troubleshooting abilities.

- Willingness to work in a 24×7 rotational environment.

Skills Required

- Technical Support

- Windows OS

- AWS

- Google Cloud Platform (GCP)

- Citrix

- VDI

- Remote Desktop

- IT Service Desk

- Incident Management

- Troubleshooting

- Customer Support

- ITSM

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Active Directory

- Office 365

- Networking Fundamentals

- VPN Support

- Cloud Computing

- IT Infrastructure

- SLA Management

- Quality Audits

- Problem Solving

- Communication Skills

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐂𝐨𝐧𝐜𝐞𝐧𝐭𝐫𝐢𝐱?

- Build your career with a global technology and business services leader.

- Gain hands-on experience with cloud platforms and enterprise IT systems.

- Work on real-world technical support and infrastructure projects.

- Learn industry-standard ITSM and service desk practices.

- Collaborate with global technical teams and business stakeholders.

- Develop expertise in cloud technologies and enterprise IT support.

- Accelerate your career in IT Infrastructure and Cloud Operations.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for careers such as:

- Technical Support Engineer

- Service Desk Engineer

- IT Support Engineer

- Cloud Support Engineer

- Systems Administrator

- Infrastructure Engineer

- Network Support Engineer

- Desktop Support Engineer

- Cloud Operations Engineer

- IT Operations Analyst

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- B.E./B.Tech, BCA, MCA, B.Sc., M.Sc., and graduates in Computer Science, Information Technology, or related fields.

- Fresh graduates interested in IT Infrastructure, Cloud Computing, and Technical Support.

- Candidates with academic projects or internship experience in Windows, Networking, Cloud, or IT Support.

- Individuals passionate about troubleshooting technical issues and delivering excellent customer service.

- Aspirants looking for long-term career growth in IT Support, Cloud Infrastructure, and Enterprise Technology.