Deloitte is Hiring Associate Services Specialist I – End User Support | Hyderabad | Freshers Can Apply

Job Description

Deloitte is hiring Associate Services Specialist I – End User Support for its Hyderabad office. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about IT support, troubleshooting, hardware and software management, end-user services, and enterprise technology environments.

As an Associate Services Specialist I, you will provide technical support to Deloitte professionals, manage IT assets, resolve hardware and software issues, support office technology infrastructure, and work alongside experienced IT teams in a fast-paced enterprise environment.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Deloitte
𝐑𝐨𝐥𝐞: Associate Services Specialist I – End User Support
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Hyderabad, Telangana
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞:On-site
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Freshers / 0–1 Years

𝐀𝐛𝐨𝐮𝐭 𝐃𝐞𝐥𝐨𝐢𝐭𝐭𝐞

Deloitte is one of the world's largest professional services organizations, providing consulting, audit, tax, risk advisory, and technology solutions to clients across industries. With a strong focus on innovation, collaboration, and professional development, Deloitte empowers its employees to build meaningful careers while delivering impactful solutions worldwide.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As an Associate Services Specialist I, you will be part of Deloitte's CXO (Customer Experience Office) team, delivering end-user IT support through walk-up, phone, email, and remote assistance. You'll work with enterprise hardware, software, mobile devices, collaboration tools, and office infrastructure while gaining hands-on experience in IT operations and support services.

Roles & Responsibilities

- Deliver technical support through walk-up, phone, email, and in-person assistance.

- Troubleshoot hardware, software, and mobile device issues.

- Configure, deploy, activate, and maintain laptops and desktops.

- Install and manage standard operating system images.

- Perform IT asset management and inventory tracking.

- Support audio/video conferencing systems and meeting room technology.

- Provide printer support and workstation administration.

- Assist with Active Directory administration and user support.

- Document incidents, service requests, and resolutions.

- Collaborate with infrastructure teams, vendors, and business users.

- Provide rotational after-hours support when required.

Qualifications & Eligibility

- Bachelor's degree in Engineering or related technical discipline.

- Freshers and early-career candidates can apply.

- Good troubleshooting and problem-solving skills.

- Strong communication and customer service abilities.

- Ability to work in rotational shifts.

- Comfortable working in a collaborative team environment.

Skills Required

- Technical Support.

- Windows & macOS.

- Microsoft Office.

- Microsoft Teams.

- Zoom.

- Active Directory.

- Hardware Troubleshooting.

- Software Installation.

- Mobile Device Support.

- Audio/Video Conferencing.

- Printer Support.

- Asset Management.

- Problem Solving.

- Communication Skills.

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- ITIL Certification.

- MCITP Certification.

- A+ Certification.

- Network+ Certification.

- Dell or HP Hardware Certification.

- Knowledge of Networking and System Security.

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐃𝐞𝐥𝐨𝐢𝐭𝐭𝐞?

- Begin your career with a globally recognized professional services firm.

- Gain hands-on experience in enterprise IT support.

- Work with modern workplace technologies and collaboration tools.

- Learn from experienced IT professionals.

- Access world-class learning and professional development programs.

- Work in an inclusive and collaborative environment.

- Build strong technical and customer support skills.

- Excellent long-term career growth opportunities.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides a strong foundation for careers such as:

- IT Support Engineer.

- End User Support Engineer.

- Desktop Support Engineer.

- System Administrator.

- Infrastructure Support Engineer.

- IT Operations Analyst.

- Network Support Engineer.

- Senior IT Support Specialist.

- IT Service Delivery Analyst.

- Infrastructure Engineer.

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- B.E./B.Tech graduates.

- Freshers interested in IT Infrastructure and Technical Support.

- Candidates passionate about troubleshooting hardware and software issues.

- Individuals looking to build a career in Enterprise IT Services.

- Aspiring System Administrators and IT Support Engineers.

- Professionals seeking long-term growth in Information Technology.