Diebold Nixdorf is Hiring Associate Service Desk Representative | Freshers | Hyderabad

Job Description

𝐋𝐚𝐮𝐧𝐜𝐡 𝐘𝐨𝐮𝐫 𝐈𝐓 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐂𝐚𝐫𝐞𝐞𝐫 𝐰𝐢𝐭𝐡 𝐚 𝐆𝐥𝐨𝐛𝐚𝐥 𝐋𝐞𝐚𝐝𝐞𝐫 𝐢𝐧 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐑𝐞𝐭𝐚𝐢𝐥 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲.

Diebold Nixdorf is hiring Associate Service Desk Representatives for its Hyderabad office. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about technical support, IT service management, troubleshooting, customer service, and enterprise technology.

As an Associate Service Desk Representative, you will provide first-level IT support by resolving hardware and software issues, handling customer requests, managing support tickets, and delivering excellent customer service using modern remote support tools. This role offers an excellent opportunity to build a strong foundation in IT support while working with global customers and enterprise technologies.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Diebold Nixdorf
𝐑𝐨𝐥𝐞: Associate Service Desk Representative
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Hyderabad, Telangana
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: On-site
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 0–2 Years

𝐀𝐛𝐨𝐮𝐭 𝐃𝐢𝐞𝐛𝐨𝐥𝐝 𝐍𝐢𝐱𝐝𝐨𝐫𝐟

Diebold Nixdorf is a global leader in banking and retail technology solutions, helping financial institutions and retailers deliver secure, connected, and personalized consumer experiences. With more than 23,000 employees across 130+ countries, the company provides innovative software, hardware, automation, cloud, and digital transformation solutions that power businesses worldwide.

The company fosters a culture of collaboration, innovation, accountability, and continuous learning, making it an excellent place for fresh graduates to build a successful career in enterprise IT support and technology services.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As an Associate Service Desk Representative, you will serve as the first point of contact for customers seeking technical assistance. You will troubleshoot hardware and software issues, provide remote support, manage service requests, and ensure timely resolution of technical incidents while delivering exceptional customer service.

This role is ideal for candidates looking to begin or advance their careers in IT support, helpdesk operations, and enterprise service management.

Roles & Responsibilities

- Answer inbound customer calls and respond to technical support requests through multiple communication channels.

- Create, update, and manage service tickets throughout the incident resolution process.

- Diagnose hardware, software, and application-related technical issues.

- Resolve common user issues such as password resets, software configuration, and system access problems.

- Use remote support tools to troubleshoot, analyze, and resolve technical incidents.

- Verify customer information and ensure service requests are covered under applicable support contracts.

- Escalate unresolved issues to higher-level support teams following standard procedures.

- Monitor assigned tickets through the Universal Work Queue (UWQ).

- Keep customers informed about ticket progress and resolution status.

- Document troubleshooting activities, issue resolutions, and customer interactions accurately.

- Update internal knowledge management systems and support documentation.

- Ensure high levels of customer satisfaction through timely and professional support.

- Collaborate with internal teams to resolve customer issues efficiently.

Qualifications & Eligibility

- Bachelor's degree or equivalent work experience.

- Freshers and candidates with 0–2 years of relevant Service Desk or Technical Support experience can apply.

- Good verbal and written communication skills.

- Strong English communication skills.

- Basic understanding of computer hardware, software, and operating systems.

- Customer-focused mindset with excellent problem-solving abilities.

Skills Required

- IT Service Desk

- Technical Support

- Help Desk Operations

- Incident Management

- Ticket Management

- Hardware Troubleshooting

- Software Troubleshooting

- Remote Support Tools

- Password Management

- Software Configuration

- Customer Support

- Problem Solving

- Communication Skills

- Documentation

- Team Collaboration

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Familiarity with IT Service Management (ITSM) tools.

- Basic knowledge of Windows operating systems.

- Experience using remote desktop support applications.

- Understanding of enterprise helpdesk processes.

- Ability to prioritize multiple support requests efficiently.

- Strong analytical and troubleshooting skills.

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐃𝐢𝐞𝐛𝐨𝐥𝐝 𝐍𝐢𝐱𝐝𝐨𝐫𝐟?

- Build your career with a globally recognized technology company.

- Gain hands-on experience supporting enterprise IT environments.

- Work with customers across multiple countries and industries.

- Learn industry-standard IT Service Management processes.

- Develop strong troubleshooting and technical support skills.

- Collaborate with experienced professionals in a global work environment.

- Access continuous learning, training, and career development opportunities.

- Grow in an inclusive and innovation-driven workplace.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for building a long-term career in IT support and enterprise infrastructure services.

Potential Career Paths

- Service Desk Analyst

- IT Support Engineer

- Technical Support Engineer

- Desktop Support Engineer

- System Administrator

- Infrastructure Support Engineer

- Network Support Engineer

- IT Operations Analyst

- IT Service Management Specialist

- Senior Technical Support Engineer

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- Fresh graduates looking to begin their IT career.

- Candidates with up to 2 years of technical support or service desk experience.

- Individuals passionate about troubleshooting hardware and software issues.

- Applicants interested in enterprise IT operations and customer support.

- Candidates with excellent communication and analytical skills.

- Professionals seeking long-term career growth with a globally recognized technology company.