Ergomed Group is Hiring IT Technical Support Engineer | Pune | Hybrid

Job Description

Ergomed Group is hiring IT Technical Support Engineers for its Pune office. This opportunity is ideal for IT professionals who are passionate about Technical Support, Windows Administration, Office 365, Networking, PowerShell, IT Infrastructure, and Enterprise IT Operations. If you're looking to work in a collaborative global environment while supporting business-critical IT systems, this role offers an excellent opportunity for career growth.

As an IT Technical Support Engineer, you will provide technical support, resolve IT incidents, manage Windows systems, administer Microsoft 365 services, maintain IT infrastructure, support end users, and contribute to improving the organization's technology environment.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Ergomed Group
𝐑𝐨𝐥𝐞: IT Technical Support Engineer
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Pune, Maharashtra, India
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: Hybrid
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 0-1 years

𝐀𝐛𝐨𝐮𝐭 𝐄𝐫𝐠𝐨𝐦𝐞𝐝 𝐆𝐫𝐨𝐮𝐩

Ergomed Group is a global provider of clinical research, pharmacovigilance, and quality consulting services for the biopharmaceutical industry. Through its specialized businesses, the company helps develop, deliver, and safeguard life-saving therapies across oncology, rare diseases, and other complex healthcare areas. Operating globally, Ergomed combines technology, scientific expertise, and innovation to improve patient outcomes worldwide.

The company offers a collaborative work culture where employees contribute to meaningful healthcare advancements while building rewarding careers.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As an IT Technical Support Engineer, you will provide first-line and second-line IT support by resolving technical issues, managing Microsoft technologies, maintaining enterprise infrastructure, supporting end users, and ensuring the smooth operation of business systems. You'll collaborate with global teams while working with Windows environments, Office 365, networking, servers, and IT security practices.

This role offers valuable exposure to enterprise IT infrastructure, cloud administration, system support, and IT operations.

Roles & Responsibilities

- Resolve IT support tickets and ensure timely issue resolution.

- Investigate, troubleshoot, and resolve technical incidents.

- Categorize, prioritize, and escalate incidents within SLA timelines.

- Maintain Windows laptops, servers, and enterprise systems.

- Administer user accounts and computer systems.

- Support Microsoft 365, Exchange, and SharePoint environments.

- Manage employee onboarding and offboarding IT processes.

- Document solutions and maintain the internal knowledge base.

- Monitor system performance and recommend improvements.

- Collaborate with cross-functional teams to implement IT solutions.

- Train employees on IT tools, systems, and support procedures.

- Mentor junior team members and contribute to process improvements.

Qualifications & Eligibility

- Relevant experience in an IT Technical Support role.

- Good knowledge of Windows 11 and Windows Server.

- Experience with Microsoft Exchange and Office 365 administration.

- Familiarity with Microsoft SharePoint Online.

- Basic knowledge of PowerShell scripting.

- Understanding of networking fundamentals.

- Knowledge of IT security concepts and disaster recovery.

- Strong troubleshooting and communication skills.

- Ability to work collaboratively in a global team environment.

Skills Required

- Windows 11

- Windows Server

- Microsoft Office 365

- Microsoft Exchange

- SharePoint Online

- PowerShell

- IT Support

- Incident Management

- Troubleshooting

- Active Directory

- Technical Documentation

- Communication Skills

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Networking

- Routing & Switching

- Firewall Management

- IT Security

- Disaster Recovery

- Encryption

- IDS/IPS

- Server Administration

- Knowledge Base Management

- IT Operations

- SLA Management

- End User Support

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐄𝐫𝐠𝐨𝐦𝐞𝐝 𝐆𝐫𝐨𝐮𝐩?

- Contribute to healthcare and life sciences through technology.

- Work with global teams across multiple countries.

- Gain exposure to enterprise IT infrastructure and cloud technologies.

- Build expertise in Microsoft enterprise technologies.

- Grow in a collaborative and knowledge-driven environment.

- Develop technical and professional skills through continuous learning.

- Be part of an organization focused on improving patient outcomes worldwide.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for careers such as:

- IT Support Engineer

- System Administrator

- Windows Administrator

- Microsoft 365 Administrator

- Infrastructure Engineer

- Desktop Support Engineer

- Technical Support Engineer

- Network Support Engineer

- IT Operations Engineer

- Cloud Support Engineer

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- IT professionals interested in enterprise technical support.

- Candidates with Microsoft Windows and Office 365 administration skills.

- Individuals passionate about troubleshooting and infrastructure support.

- Professionals looking to build careers in enterprise IT operations.

- Candidates who enjoy solving technical problems while supporting global teams.