Global Payments is Hiring Associate Technical Support Analyst | Pune | Freshers Can Apply

Job Description

Global Payments is hiring Associate Technical Support Analysts for its Pune office. This opportunity is ideal for fresh graduates who are passionate about IT Support, Desktop Administration, System Troubleshooting, Windows Administration, Networking, and Infrastructure Management.

As an Associate Technical Support Analyst, you will provide technical support for desktops, laptops, servers, and network infrastructure while ensuring smooth IT operations, resolving user issues, and supporting enterprise technology environments.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Global Payments
𝐑𝐨𝐥𝐞: Associate Technical Support Analyst
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Pune, Maharashtra
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: On-site
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Freshers

𝐀𝐛𝐨𝐮𝐭 𝐆𝐥𝐨𝐛𝐚𝐥 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬

Global Payments is a leading global payments technology company that delivers innovative payment solutions, software, and services to businesses worldwide. Operating across multiple countries, the company enables secure, reliable, and efficient payment processing while driving digital transformation through advanced technology solutions.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As an Associate Technical Support Analyst, you will support enterprise IT infrastructure by configuring devices, troubleshooting hardware and software issues, managing user accounts, and assisting with network and system administration. You'll work closely with experienced IT professionals to ensure reliable technology services across the organization.

Roles & Responsibilities

- Prepare and deploy desktops, laptops, and other IT devices.

- Install, configure, and test hardware and software for end users.

- Troubleshoot desktop, laptop, operating system, and software issues.

- Configure and manage user accounts in Active Directory.

- Support LAN services, email account setup, and user access management.

- Assist in maintaining IT infrastructure and virtual desktop environments (VDI).

- Monitor system performance and prepare infrastructure reports.

- Update technical documentation and standard operating procedures.

- Ensure compliance with IT security policies and organizational standards.

- Resolve technical support tickets within defined service levels.

Qualifications & Eligibility

- Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field.

- Fresh graduates are encouraged to apply.

- Basic understanding of computer hardware and operating systems.

- Good analytical and troubleshooting skills.

- Strong communication and customer service abilities.

- Willingness to learn enterprise IT support technologies.

Skills Required

- Technical Support

- Windows Operating Systems

- Desktop Support

- Laptop Configuration

- Active Directory

- LAN Networking

- Hardware Troubleshooting

- Software Installation

- Problem Solving

- Communication Skills

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Microsoft Windows Administration

- Virtual Desktop Infrastructure (VDI)

- Microsoft Office 365

- Basic Server Administration

- Networking Fundamentals

- IT Service Management

- Customer Support

- IT Security Basics

- Email Administration

- Documentation Skills

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐆𝐥𝐨𝐛𝐚𝐥 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬?

- Start your career with a global fintech and payment technology leader.

- Gain hands-on experience in enterprise IT support and infrastructure.

- Learn industry-standard tools and technologies.

- Work alongside experienced IT professionals.

- Build expertise in system administration and technical support.

- Access structured learning and career development opportunities.

- Grow within a collaborative and technology-driven work environment.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for careers such as:

- Technical Support Engineer

- IT Support Analyst

- Desktop Support Engineer

- System Administrator

- Infrastructure Support Engineer

- Network Support Engineer

- IT Operations Analyst

- Windows Administrator

- Senior Technical Support Engineer

- IT Infrastructure Engineer

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- B.E./B.Tech, BCA, B.Sc., MCA, M.Sc., and other Computer Science or IT graduates.

- Fresh graduates looking to start a career in IT Support and Infrastructure.

- Candidates with academic projects or internship experience in networking, Windows, or system administration.

- Individuals passionate about troubleshooting, customer support, and enterprise IT.

- Aspirants seeking long-term career growth in IT infrastructure and technical support.