HackerRank is Hiring Customer Experience Engineer, L1 | 0–3 Years | India

Job Description

HackerRank is hiring Customer Experience Engineer, L1 for its Customer Experience team. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about Technical Support, REST APIs, SQL, SaaS platforms, troubleshooting, AI-powered workflows, and delivering exceptional customer experiences. If you're looking to build a strong technical foundation while working with a global developer platform, this role offers excellent learning and career growth opportunities.

As a Customer Experience Engineer, L1, you will serve as the first point of contact for customers, resolve technical issues, troubleshoot product-related problems, manage support tickets, collaborate with engineering teams, and contribute to improving customer satisfaction. You'll also gain hands-on exposure to APIs, SQL, AI tools, ticketing platforms, and technical support operations in a fast-paced SaaS environment.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: HackerRank
𝐑𝐨𝐥𝐞: Customer Experience Engineer, L1
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: India
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: Remote / Hybrid (As per Business Requirements)
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 0–3 Years

𝐀𝐛𝐨𝐮𝐭 𝐇𝐚𝐜𝐤𝐞𝐫𝐑𝐚𝐧𝐤

HackerRank is a leading developer skills platform that helps organizations identify, assess, and hire top technical talent while enabling developers to improve their coding skills and prepare for technical interviews. Trusted by companies worldwide, HackerRank provides coding assessments, technical interviews, and developer hiring solutions that support modern engineering recruitment.

The company focuses on building products that developers genuinely enjoy using while maintaining high engineering standards, customer-centric innovation, and continuous product improvement. HackerRank fosters a collaborative culture where employees are encouraged to learn, grow, and contribute to meaningful customer experiences.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As a Customer Experience Engineer, L1, you will act as the first point of contact for customer support requests, helping users resolve technical issues and product-related questions. You'll investigate problems, perform troubleshooting, analyze logs, manage support tickets, and escalate complex issues with complete technical context.

This role provides practical exposure to REST APIs, SQL, browser developer tools, AI-assisted support workflows, ticketing platforms, SaaS products, and customer engineering operations while preparing you for future technical engineering roles.

Roles & Responsibilities

- Respond to inbound customer support tickets within defined SLA timelines.

- Resolve product usage questions, configuration issues, and standard technical problems independently.

- Investigate issues and escalate complex cases with complete technical details, logs, and troubleshooting history.

- Monitor support queues and proactively prevent SLA breaches.

- Maintain accurate ticket documentation, tagging, and closure notes.

- Use AI-powered tools to accelerate troubleshooting and improve support efficiency.

- Contribute to internal knowledge bases and support documentation.

- Work with cross-functional engineering teams to resolve customer issues.

- Participate in rotational shifts to provide 24×7 global customer support.

- Continuously improve technical troubleshooting and customer communication skills.

Qualifications & Eligibility

- 0–3 years of experience in technical support or customer-facing technical roles.

- Strong fresh graduates with technical aptitude are encouraged to apply.

- Basic understanding of REST APIs, HTTP methods, and status codes.

- Familiarity with SQL and basic database queries.

- Ability to read logs, browser developer tools, and error messages.

- Excellent written communication skills in English.

Skills Required

- Technical Support

- REST APIs

- HTTP

- SQL

- Troubleshooting

- Browser Developer Tools

- Log Analysis

- AI Tools

- Problem Solving

- Customer Communication

- SaaS Support

- Ticket Management

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Postman

- Zendesk

- Freshdesk

- Pylon

- API Testing

- SaaS Platforms

- HR Tech

- Developer Tools

- Automation Scripting

- Knowledge Base Management

- Queue Management

- Technical Documentation

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐇𝐚𝐜𝐤𝐞𝐫𝐑𝐚𝐧𝐤?

- Begin your technical career at one of the world's leading developer platforms.

- Build hands-on experience in APIs, SQL, SaaS support, and technical troubleshooting.

- Learn AI-assisted support workflows and modern customer engineering practices.

- Collaborate with experienced engineers in a fast-paced product environment.

- Gain exposure to global customers and enterprise software products.

- Access structured career progression into advanced technical engineering roles.

- Work in a collaborative, learning-focused, and innovation-driven engineering culture.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for careers such as:

- Customer Experience Engineer

- Technical Support Engineer

- Technical Support Specialist

- Application Support Engineer

- Technical Solutions Engineer

- Customer Success Engineer

- API Support Engineer

- SaaS Support Engineer

- Technical Services Engineer

- Software Engineer

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- Fresh graduates and professionals with up to 3 years of experience.

- Candidates interested in technical support, SaaS platforms, and customer engineering.

- Individuals with knowledge of REST APIs, SQL, and troubleshooting.

- Students with technical projects, automation scripts, or API-based applications.

- Aspirants looking to build a long-term career in technical support, software engineering, or customer success engineering.