IT Service Desk / Helpdesk Support | Alois Solutions | India

Job Description

Alois Solutions is hiring IT Service Desk / Helpdesk Support professionals across India. This opportunity is ideal for candidates interested in IT Support, Technical Helpdesk, Service Desk Operations, Desktop Support, and Customer Support.

As an IT Service Desk Executive, you will serve as the first point of contact for technical issues, providing Level 1 (L1) support for hardware, software, networking, and user access requests. You'll work with ticketing systems, troubleshoot technical problems, and ensure timely resolution while delivering an excellent user experience.

Job Details

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Alois Solutions
𝐑𝐨𝐥𝐞: IT Service Desk / Helpdesk Support
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: India
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Contract
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 0-1 years
𝐀𝐛𝐨𝐮𝐭 𝐀𝐥𝐨𝐢𝐬 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬

Alois Solutions is a technology consulting and staffing company that provides IT services and digital transformation solutions across multiple industries. The company partners with organizations to deliver skilled technology professionals and support critical business operations through innovative IT solutions.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As an IT Service Desk / Helpdesk Support professional, you will provide first-level technical support to users through phone, email, and ticketing systems. You'll troubleshoot hardware, software, and network issues, manage service requests, and collaborate with higher-level support teams to ensure smooth IT operations.

This role is an excellent opportunity for candidates looking to build a career in IT Support, Desktop Support, and IT Service Management.

Roles & Responsibilities

• Act as the first point of contact for IT support requests via phone, email, or ticketing systems.

• Log, track, and manage incidents using ServiceNow or similar ticketing platforms.

• Provide Level 1 (L1) support for hardware, software, and basic network-related issues.

• Troubleshoot user issues and escalate complex problems to higher-level support teams when required.

• Install, configure, and maintain desktops, laptops, printers, and mobile devices.

• Assist users with password resets, account access, and application-related issues.

• Follow standard operating procedures (SOPs) and ITIL best practices while handling support requests.

• Maintain accurate documentation of incidents, resolutions, and knowledge base articles.

• Ensure timely ticket resolution while meeting defined Service Level Agreements (SLAs).

• Deliver excellent customer service and provide a positive support experience for end users.

Qualifications & Eligibility

• Candidates interested in IT Support or Helpdesk roles.

• Basic knowledge of desktop troubleshooting and operating systems.

• Good communication and analytical skills.

• Prior helpdesk or customer support experience is an advantage but not mandatory.

Skills Required

• Strong communication and customer support skills.

• Experience with ticketing tools such as ServiceNow or similar platforms.

• Basic understanding of helpdesk and IT support operations.

• Knowledge of Windows OS and macOS.

• Familiarity with Microsoft Office Suite.

• Basic networking knowledge including LAN, Wi-Fi, and VPN.

• Understanding of ITIL framework (preferred).

• Good troubleshooting and problem-solving abilities.

• Ability to work in a fast-paced support environment.

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐀𝐥𝐨𝐢𝐬 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬?

• Gain hands-on experience in enterprise IT support environments.

• Work with industry-standard ticketing and IT service management tools.

• Build expertise in desktop support, networking, and IT operations.

• Develop troubleshooting and customer support skills.

• Excellent opportunity to start a career in IT Infrastructure and Technical Support.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides a strong foundation for careers in IT Support and Infrastructure.

Potential career paths include:

• IT Service Desk Analyst

• Technical Support Engineer

• Desktop Support Engineer

• IT Support Engineer

• System Administrator

• Network Support Engineer

• IT Operations Engineer

• Infrastructure Engineer

• Cloud Support Engineer

• IT Service Management (ITSM) Specialist

The experience gained in this role can help you build a successful career in IT Infrastructure, System Administration, Networking, and Cloud Support.

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

• Fresh graduates interested in IT Support and Helpdesk roles.

• Candidates with basic knowledge of Windows, networking, and troubleshooting.

• Individuals passionate about solving technical problems and helping users.

• Professionals looking to begin their career in IT Infrastructure and Service Desk Operations.