NTT DATA is Hiring Helpdesk Associate – IT Support | Bengaluru | Freshers Can Apply

Job Description

NTT DATA is hiring Helpdesk Associates – IT Support for its Bengaluru office. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about IT support, troubleshooting, customer service, Windows, macOS, Microsoft technologies, Google Workspace, and enterprise IT operations.

As a Helpdesk Associate, you will provide technical support to end-users, resolve IT issues, assist with onboarding activities, collaborate with internal IT teams, and ensure seamless IT service delivery across the organization.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: NTT DATA
𝐑𝐨𝐥𝐞: Helpdesk Associate – IT Support
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Bengaluru, Karnataka
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: Work From Office
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Freshers

𝐀𝐛𝐨𝐮𝐭 𝐍𝐓𝐓 𝐃𝐀𝐓𝐀

NTT DATA is a global technology and business services leader serving 75% of the Fortune Global 100. The company delivers innovative solutions across cloud, AI, cybersecurity, digital infrastructure, data centers, connectivity, and enterprise technology, helping organizations accelerate digital transformation worldwide.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As a Helpdesk Associate – IT Support, you will provide first-level technical support, troubleshoot hardware and software issues, support employee onboarding, manage IT service requests, collaborate with global IT teams, and help improve IT support processes.

Roles & Responsibilities

- Provide IT Service Desk support to end-users.

- Troubleshoot hardware and software issues.

- Record, update, and escalate support tickets.

- Support IT onboarding activities for employees.

- Assist with system testing, maintenance, and integration.

- Collaborate with internal IT teams.

- Identify and implement process improvements.

- Explore and support new business IT tools.

- Deliver excellent customer service.

- Work in a 24×7 rotational shift environment.

Qualifications & Eligibility

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Freshers and early-career professionals are encouraged to apply.

- Excellent verbal and written English communication skills.

- Strong troubleshooting and analytical skills.

- Ability to work independently and in a global team.

- Willingness to work in rotational shifts from the office.

Skills Required

- IT Support

- Service Desk

- Technical Support

- Windows 10

- macOS

- iOS

- Android

- Microsoft Environment

- Google Workspace (Google Suite)

- Hardware Troubleshooting

- Software Troubleshooting

- Ticket Management

- Customer Service

- Communication Skills

- Problem Solving

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐍𝐓𝐓 𝐃𝐀𝐓𝐀?

- Work with one of the world's leading IT services companies.

- Gain hands-on experience supporting enterprise IT environments.

- Learn modern IT support tools and technologies.

- Collaborate with global IT professionals.

- Excellent learning and career growth opportunities.

- Exposure to cloud, infrastructure, and enterprise technology.

- Build a strong foundation for an IT career.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

- Helpdesk Associate

- IT Support Engineer

- Service Desk Analyst

- Technical Support Engineer

- Desktop Support Engineer

- System Administrator

- IT Operations Engineer

- Infrastructure Support Engineer

- Cloud Support Associate

- IT Analyst

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- B.E./B.Tech, B.Sc., BCA, MCA, M.Sc., or related graduates.

- Freshers interested in IT Support and Technical Support roles.

- Candidates with knowledge of Windows, macOS, Microsoft technologies, or Google Workspace.

- Individuals with strong communication and troubleshooting skills.

- Aspiring IT professionals looking to build a career in enterprise IT support and infrastructure.