Oracle is Hiring Support Engineer 1 | Freshers | 0–2+ Years | Bengaluru

Job Description

𝐁𝐮𝐢𝐥𝐝 𝐘𝐨𝐮𝐫 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐂𝐥𝐨𝐮𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐂𝐚𝐫𝐞𝐞𝐫 𝐰𝐢𝐭𝐡 𝐎𝐫𝐚𝐜𝐥𝐞.

Oracle is hiring Support Engineer 1 for fresh graduates and professionals with 0–2+ years of experience. This opportunity is ideal for candidates passionate about technical support, troubleshooting, cloud technologies, customer success, and enterprise software solutions.

As a Support Engineer 1, you will provide technical assistance to Oracle customers, troubleshoot product-related issues, manage service requests, collaborate with engineering teams, and contribute to delivering world-class customer support. This role offers an excellent opportunity to build expertise in Oracle technologies while working with one of the world's leading cloud and enterprise software companies.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Oracle
𝐑𝐨𝐥𝐞: Support Engineer 1
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Bengaluru, Karnataka, India
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: Work From Office (As Per Business Requirement)
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 0–2+ Years

𝐀𝐛𝐨𝐮𝐭 𝐎𝐫𝐚𝐜𝐥𝐞

Oracle is one of the world's leading cloud technology companies, providing enterprise software, cloud infrastructure, AI-powered business applications, databases, and digital transformation solutions to organizations across the globe. Serving billions of users worldwide, Oracle enables businesses to innovate through cutting-edge cloud, AI, and data technologies.

With a strong focus on innovation, continuous learning, and employee development, Oracle provides professionals with opportunities to work on world-class technologies while building rewarding long-term careers.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As a Support Engineer 1, you will serve as the primary technical point of contact for Oracle customers by resolving product-related issues, troubleshooting technical problems, documenting solutions, and collaborating with internal engineering teams.

You'll gain hands-on experience with Oracle products, customer support processes, AI-powered troubleshooting tools, and enterprise cloud technologies while developing strong technical and communication skills.

Roles & Responsibilities

- Provide first-level technical support to Oracle customers through phone, email, and electronic support channels.

- Troubleshoot and resolve technical issues related to Oracle products.

- Research, recreate, test, and diagnose reported customer issues.

- Document service requests and maintain accurate technical records.

- Escalate complex technical problems to senior engineering teams when required.

- Follow up with customers to ensure timely issue resolution and customer satisfaction.

- Assist in identifying product bugs and support engineering teams during issue resolution.

- Create and maintain troubleshooting guides and Knowledge Base articles.

- Collaborate with internal teams to resolve customer issues efficiently.

- Utilize automation and AI-assisted tools to identify root causes of technical problems.

- Contribute ideas to improve support processes, workflows, and operational efficiency.

- Continuously learn Oracle technologies, cloud platforms, and technical support best practices.

Qualifications & Eligibility

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.

- Freshers and candidates with up to 2+ years of relevant experience can apply.

- Good understanding of technical troubleshooting and customer support concepts.

- Strong willingness to learn Oracle technologies and cloud platforms.

- Excellent communication and analytical skills.

Skills Required

- Technical Support

- Troubleshooting

- Customer Support

- Oracle Technologies

- Cloud Computing Basics

- Incident Management

- Service Request Management

- Problem Solving

- Root Cause Analysis

- Knowledge Base Documentation

- AI-Assisted Troubleshooting

- Technical Documentation

- Communication Skills

- Customer Relationship Management

- Analytical Thinking

- Team Collaboration

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Basic understanding of databases and cloud technologies.

- Familiarity with enterprise software support.

- Knowledge of IT support processes and ticketing systems.

- Ability to learn new technologies quickly.

- Strong customer service mindset.

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐎𝐫𝐚𝐜𝐥𝐞?

- Work with one of the world's leading cloud and enterprise software companies.

- Gain hands-on experience supporting Oracle's global customer base.

- Learn cutting-edge cloud, AI, and enterprise technologies.

- Collaborate with experienced engineers and technical specialists.

- Access continuous learning, certification, and career development opportunities.

- Work in an innovation-driven and inclusive environment.

- Build a long-term career with a globally recognized technology leader.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for building a successful career in technical support, cloud technologies, and enterprise software.

Potential career paths include:

- Technical Support Engineer

- Cloud Support Engineer

- Application Support Engineer

- Systems Engineer

- Database Support Engineer

- Technical Consultant

- Cloud Operations Engineer

- Customer Success Engineer

- Senior Support Engineer

- Solutions Architect

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- Fresh graduates looking to start their IT support career.

- Candidates interested in cloud computing and enterprise technologies.

- Individuals passionate about troubleshooting and problem-solving.

- Applicants with strong communication and customer service skills.

- Professionals seeking global exposure and technical career growth.

- Candidates who want to work with one of the world's leading cloud technology companies.