Salesforce is Hiring Associate Technical Support Engineer | Bangalore

Job Description

Launch Your Tech Career with a Global Leader in CRM, Cloud Computing, and Artificial Intelligence.

Salesforce is hiring Associate Technical Support Engineers for its Bangalore office. This opportunity is ideal for fresh graduates and early-career professionals who are passionate about technical support, troubleshooting, cloud technologies, programming, and customer success.

As an Associate Technical Support Engineer, you'll work closely with customers to resolve technical issues, troubleshoot software products, investigate bugs, and collaborate with engineering teams to deliver world-class customer support. This role provides hands-on exposure to enterprise software, cloud platforms, APIs, databases, and modern AI-powered development tools.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲 :Salesforce
𝐑𝐨𝐥𝐞 : Associate Technical Support Engineer
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 :Bangalore, India
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞 : Full-Time
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞 : Permanent
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 : 0–2 Years

𝐀𝐛𝐨𝐮𝐭 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞

Salesforce is one of the world's leading cloud-based software companies, helping organizations transform the way they connect with customers through Customer Relationship Management (CRM), Artificial Intelligence, Data Cloud, Analytics, Automation, and Enterprise Applications.

Serving businesses of all sizes across industries worldwide, Salesforce is recognized for its culture of innovation, employee development, and customer success. The company continues to lead the future of enterprise software with cutting-edge AI technologies, cloud solutions, and digital transformation platforms.

Working at Salesforce provides an opportunity to learn from industry experts, collaborate with global teams, and contribute to products used by millions of customers worldwide.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As an Associate Technical Support Engineer, you will become part of Salesforce's Support Success Organization, where you'll help customers resolve technical challenges and maximize the value of Salesforce products.

You'll investigate customer issues, reproduce software defects, troubleshoot product configurations, collaborate with engineering teams, and contribute to technical documentation that improves customer experiences.

This position offers an excellent opportunity to build expertise in enterprise software support, cloud technologies, APIs, databases, networking fundamentals, and modern AI-assisted development tools while working in a fast-paced global environment.

Roles & Responsibilities

- Respond to customer-submitted technical support cases and provide timely solutions.

- Diagnose product issues by analyzing customer environments and technical information.

- Troubleshoot software bugs, configuration issues, and product integration failures.

- Collaborate with senior engineers to investigate and resolve complex technical problems.

- Reproduce reported issues in testing environments for accurate bug identification.

- Create detailed bug reports and communicate findings to engineering teams.

- Document troubleshooting steps, solutions, and best practices for internal knowledge bases.

- Assist customers in understanding product functionality and resolving technical challenges.

- Work closely with cross-functional teams to improve customer satisfaction and product quality.

- Continuously learn new technologies, tools, and Salesforce products to provide effective technical support.

- Maintain clear communication with customers throughout the support lifecycle.

- Contribute to process improvements that enhance operational efficiency and customer success.

Qualifications & Eligibility

- Bachelor's degree in Engineering (B.E. or B.Tech), MCA, or an equivalent technical qualification.

- Fresh graduates and candidates with up to 2 years of industry experience are encouraged to apply.

- Basic understanding of software troubleshooting and technical support concepts.

- Strong interest in cloud computing, enterprise software, and customer support.

- Excellent analytical thinking and problem-solving abilities.

- Good written and verbal communication skills.

- Ability to quickly learn new technologies and work in a fast-paced environment.

Skills Required

- Technical Support

- Software Troubleshooting

- Problem Solving

- Analytical Thinking

- Customer Support

- Communication Skills

- Programming Fundamentals

- Java

- Python

- C++

- Bash Scripting

- HTML

- CSS

- JavaScript

- REST APIs

- HTTP

- DNS

- Databases

- Cloud Computing

- Object-Oriented Programming

- Data Structures

- Algorithms

- Team Collaboration

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Knowledge of Salesforce enterprise products.

- Experience with Informatica products such as PowerCenter, Enterprise Data Catalog (EDC), Data Quality (DQ), Cloud Data Integration (CDI), Cloud Application Integration (CAI), Master Data Management (MDM), and ILM solutions.

- Understanding of React, Angular, or Vue.js frameworks.

- Basic knowledge of APIs, databases, and cloud platforms.

- Familiarity with networking concepts including DNS, HTTP, and REST APIs.

- Exposure to AI coding assistants such as GitHub Copilot, Cursor, Claude Code, Gemini, or similar AI-powered development tools.

- Understanding of Large Language Models (LLMs) and AI-assisted software development is an added advantage.

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞?

- Start your career with one of the world's leading cloud computing and AI companies.

- Gain hands-on experience supporting enterprise software used by organizations worldwide.

- Learn from experienced engineers and customer success professionals.

- Work with cutting-edge cloud technologies, APIs, AI tools, and enterprise applications.

- Build expertise in troubleshooting, software support, cloud computing, and customer success.

- Access continuous learning programs, certifications, and career development opportunities.

- Collaborate with talented professionals in an innovative and inclusive work environment.

- Grow your career with excellent long-term opportunities across technical support, engineering, cloud technologies, and customer success.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides a strong foundation for building a successful career in technical support, cloud technologies, and enterprise software engineering.

Potential career paths include:

- Technical Support Engineer

- Senior Technical Support Engineer

- Cloud Support Engineer

- Software Engineer

- Customer Success Engineer

- Technical Account Manager

- Solutions Engineer

- DevOps Engineer

- Site Reliability Engineer (SRE)

- Technical Consultant

- Product Support Specialist

- Engineering Support Lead

The experience gained in this role can help you build a long-term career in enterprise software, cloud computing, artificial intelligence, customer success, technical consulting, and software engineering.

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- Fresh graduates looking to begin their technology career.

- Candidates with up to 2 years of technical support or software industry experience.

- Individuals passionate about troubleshooting software and solving customer problems.

- Students with programming knowledge in Java, Python, C++, or similar languages.

- Candidates interested in cloud computing, APIs, networking, and enterprise software.

- Individuals eager to learn AI-powered development tools and modern cloud technologies.

- Professionals seeking long-term career growth with a globally recognized technology company.