Salesforce is Hiring Associate Technical Support Engineer (Voice) | Hyderabad | Freshers

Job Description

Salesforce's 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 opening sits in their 𝐆𝐥𝐨𝐛𝐚𝐥 𝐕𝐨𝐢𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 team within Cloud Success — meaning you'd be doing phone/email/chat-based technical support for Salesforce customers globally, advising on best practices across user management, data, reporting, and dashboards. This is 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐟𝐚𝐜𝐢𝐧𝐠 𝐟𝐫𝐨𝐧𝐭𝐥𝐢𝐧𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 work, not software development, despite being at a major cloud software company — worth being clear about this distinction upfront.

𝐖𝐡𝐚𝐭 𝐠𝐞𝐧𝐮𝐢𝐧𝐞𝐥𝐲 𝐝𝐢𝐬𝐭𝐢𝐧𝐠𝐮𝐢𝐬𝐡𝐞𝐬 𝐭𝐡𝐢𝐬 𝐥𝐢𝐬𝐭𝐢𝐧𝐠 𝐢𝐬 𝐢𝐭𝐬 𝐞𝐱𝐩𝐥𝐢𝐜𝐢𝐭, 𝐫𝐞𝐩𝐞𝐚𝐭𝐞𝐝 𝐞𝐦𝐩𝐡𝐚𝐬𝐢𝐬 𝐨𝐧 𝐀𝐈-𝐝𝐫𝐢𝐯𝐞𝐧 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐬 𝐚 𝐜𝐨𝐫𝐞 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 — not just as a company-wide value statement, but as something you're specifically expected to apply day-to-day: using AI tools to resolve issues faster, reduce repetitive work, and proactively suggest where automation could improve support delivery.

𝐓𝐡𝐞 𝐫𝐨𝐥𝐞 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐬 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐟𝐥𝐞𝐱𝐢𝐛𝐥𝐲 𝐚𝐜𝐫𝐨𝐬𝐬 𝐚 𝟐𝟒/𝟕/𝟑𝟔𝟓 𝐬𝐡𝐢𝐟𝐭 𝐦𝐨𝐝𝐞𝐥, explicitly stated as essential — shift assignments may change based on business needs, and the listing is direct that "willingness to rotate is essential." This is a 𝐠𝐞𝐧𝐮𝐢𝐧𝐞, 𝐧𝐨𝐧-𝐧𝐞𝐠𝐨𝐭𝐢𝐚𝐛𝐥𝐞 𝐜𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭 given Salesforce's global customer base spans all time zones.

𝐎𝐮𝐫 𝐓𝐚𝐤𝐞:

- 𝐆𝐨𝐨𝐝 𝐟𝐨𝐫: CS/IT graduates with genuine customer service orientation and curiosity about AI-driven support tools, comfortable with unpredictable 24/7 rotational shifts and fluent English communication

- 𝐍𝐨𝐭 𝐢𝐝𝐞𝐚𝐥 𝐟𝐨𝐫: those seeking software development work, or requiring predictable/fixed shift schedules — this role explicitly states shift assignments can change based on business needs

- 𝐒𝐞𝐥𝐞𝐜𝐭𝐢𝐨𝐧 𝐝𝐢𝐟𝐟𝐢𝐜𝐮𝐥𝐭𝐲: 𝐌𝐨𝐝𝐞𝐫𝐚𝐭𝐞 — Salesforce's brand recognition will draw meaningful competition, but the core requirements are broadly accessible for freshers with strong communication skills

- 𝐂𝐚𝐫𝐞𝐞𝐫 𝐭𝐫𝐚𝐣𝐞𝐜𝐭𝐨𝐫𝐲: Commonly leads into Senior Technical Support Engineer, Support Team Lead, or eventually Salesforce Administrator/Consultant roles, with genuine Salesforce platform experience being valuable for future opportunities

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐭𝐞𝐱𝐭: Salesforce hasn't disclosed pay for this role. Associate Technical Support Engineer roles at major global SaaS companies in Hyderabad typically range around ₹4.5–6.5 LPA for freshers, based on general market data for comparable entry-level technical/voice support roles — this is an estimate only.

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Since the listing explicitly values "curiosity about AI-driven tools and workflows" as a distinct competency, be ready to discuss specific ways you've used AI tools to work more efficiently — not just "I use ChatGPT" — even in a coursework or personal context. Given the emphasis on multilingual proficiency as a desired-but-not-mandatory skill, mention any language proficiency you have, since it's explicitly called out as valuable for supporting international clients.

Roles & Responsibilities

The responsibilities blend direct customer support with a genuine automation-improvement mindset — not just resolving tickets, but actively contributing ideas for making support delivery faster and more efficient.

- Deliver frontline technical support via phone, email, or chat to global Salesforce clients

- Advise on best practices across user management, data management, reporting, and dashboards

- Identify when cases need escalation to Professional Services or Account Executive teams

- Track and maintain client communications and case documentation in Salesforce

- Follow support processes while proactively suggesting AI/automation-driven improvements

- Work flexibly across any shift in the 24/7 support model, including shift changes based on business needs

Qualifications & Eligibility

Genuinely accessible for freshers, with experience framed as "up to 12 months" rather than a strict minimum.

- Bachelor's degree in Computer Science, IT, or related technical field

- Up to 12 months of experience in Voice Support, IT/Product Support, or customer handling roles

- Fluent English communication, written and verbal

- Willingness to work flexible, rotating 24/7 shifts (essential)

Skills Required

Soft skills and customer-first orientation are weighted heavily alongside technical aptitude and AI curiosity.

- Genuine customer experience passion and customer-first mindset

- Action-oriented with strong organizational, analytical, and problem-solving skills

- Curiosity about AI-driven tools and automation workflows

- Highly adaptable, fast learner, comfortable with ambiguity

- Technical aptitude for learning Salesforce Cloud applications

- Desired: Salesforce ADM 201/211 certification, international client support experience, multilingual proficiency