Sutherland is Hiring Technical Support Associates | Chennai | Customer Support & Technical Troubleshooting

Job Description

Sutherland is hiring Technical Support Associates for its Chennai office. This opportunity is ideal for candidates with strong communication skills and an interest in technical troubleshooting, customer support, networking, and consumer technology. If you enjoy solving technical problems and delivering excellent customer experiences, this role offers a great opportunity to build your career in technical support.

As a Technical Support Associate, you will assist customers with device setup, troubleshoot technical issues, resolve connectivity problems, provide voice-based technical support, collaborate with internal teams, and ensure customers receive quick and effective solutions.

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Sutherland
𝐑𝐨𝐥𝐞: Technical Support Associate
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Chennai, Tamil Nadu, India
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: On-Site
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 1+ Year Preferred

𝐀𝐛𝐨𝐮𝐭 𝐒𝐮𝐭𝐡𝐞𝐫𝐥𝐚𝐧𝐝

Sutherland is a global leader in business process transformation and technology-enabled services. Founded in 1986, the company serves leading global brands by delivering customer support, digital transformation, automation, analytics, and technology solutions. With a strong focus on innovation, employee development, and customer satisfaction, Sutherland provides excellent career opportunities across multiple industries worldwide.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As a Technical Support Associate, you will provide voice-based technical support to customers by resolving device setup issues, troubleshooting hardware and software problems, assisting with network connectivity, and ensuring a seamless customer experience. You will work closely with internal teams to resolve escalated issues while continuously improving product knowledge and technical expertise.

This role offers valuable experience in technical troubleshooting, customer service, networking fundamentals, and IT support operations.

Roles & Responsibilities

- Provide technical support to customers through voice calls.

- Assist customers with device setup and configuration.

- Troubleshoot hardware, software, and connectivity issues.

- Diagnose and resolve Wi-Fi and network-related problems.

- Navigate multiple systems to investigate customer issues.

- Deliver advanced troubleshooting for consumer technology products.

- Escalate complex issues to internal technical teams when required.

- Document customer interactions and technical resolutions accurately.

- Identify recurring issues and recommend process improvements.

- Deliver an outstanding customer support experience.

Qualifications & Eligibility

- High School Diploma or currently enrolled in college.

- 1+ year of customer service experience preferred.

- Basic knowledge of networking and Wi-Fi.

- Strong verbal and written communication skills.

- Good analytical and problem-solving abilities.

- Typing speed of 30 WPM (Voice) and 32 WPM (Chat).

- Ability to work flexible shifts, including weekends and evenings.

- Passion for consumer technology and troubleshooting.

Skills Required

- Technical Support

- Customer Service

- Troubleshooting

- Device Configuration

- Hardware Support

- Software Support

- Wi-Fi Networking

- Network Troubleshooting

- Communication Skills

- Active Listening

- Problem Solving

- Voice Support

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- Consumer Electronics Support

- Technical Documentation

- Incident Resolution

- Multi-System Navigation

- IT Help Desk

- Customer Relationship Management

- Technical Diagnostics

- Remote Support

- Process Improvement

- Time Management

- Team Collaboration

- Technical Communication

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐒𝐮𝐭𝐡𝐞𝐫𝐥𝐚𝐧𝐝?

- Join a globally recognized technology and business services company.

- Gain hands-on experience in technical support and customer service.

- Receive professional training and continuous learning opportunities.

- Build expertise in troubleshooting consumer technology products.

- Work with experienced technical support professionals.

- Enjoy competitive salary, incentives, health insurance, and employee benefits.

- Grow your career through internal promotions and development programs.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for careers such as:

- Technical Support Engineer

- IT Support Engineer

- Help Desk Analyst

- Service Desk Analyst

- Desktop Support Engineer

- Network Support Engineer

- Customer Support Engineer

- Technical Operations Associate

- System Support Executive

- Infrastructure Support Engineer

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- Candidates passionate about technical troubleshooting and customer support.

- Individuals interested in IT support and networking careers.

- Applicants with customer service experience looking to enter the technology industry.

- Professionals who enjoy solving technical problems and helping users.

- Candidates seeking long-term career growth in technical support and IT services.