Wipro is Hiring Associates | Kolkata | Technical Support Role

Job Description

Wipro is hiring Associates for its Kolkata office. This opportunity is ideal for graduates who are passionate about Technical Support, Customer Service, Troubleshooting, IT Operations, and Client Support. If you're looking to begin or grow your career with a global technology consulting company, this is an excellent opportunity.

As an Associate, you will provide technical support to clients, resolve customer queries, troubleshoot technical issues, maintain service quality, and ensure timely resolution of incidents while meeting defined service level agreements (SLAs).

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: Wipro Limited
𝐑𝐨𝐥𝐞: Associate
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Kolkata, West Bengal, India
𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: On-Site
𝐉𝐨𝐛 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Freshers

𝐀𝐛𝐨𝐮𝐭 𝐖𝐢𝐩𝐫𝐨

Wipro Limited is a global technology services and consulting company delivering innovative digital transformation solutions to clients across industries. With more than 230,000 employees operating in over 65 countries, Wipro provides expertise in consulting, engineering, cloud computing, cybersecurity, business process services, and IT operations.

The company offers employees a collaborative work environment, continuous learning opportunities, and global career growth while helping organizations solve complex technology challenges.

𝐉𝐨𝐛 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

As an Associate, you will provide first-level technical support by handling customer requests through phone and email, diagnosing issues, resolving technical queries, maintaining accurate documentation, and ensuring high-quality customer service. You will work closely with internal teams to meet operational goals and deliver excellent client experiences.

This role provides valuable exposure to Technical Support, Customer Service, IT Operations, Incident Management, and Service Delivery.

Roles & Responsibilities

- Handle customer queries through phone and email.

- Diagnose and troubleshoot technical issues.

- Resolve customer incidents within defined SLAs.

- Record and track support requests using ticketing systems.

- Maintain accurate documentation of customer interactions.

- Guide customers through step-by-step troubleshooting.

- Escalate unresolved or critical issues to senior teams.

- Maintain internal knowledge base and support documentation.

- Participate in product and technical training programs.

- Deliver high-quality customer service while meeting productivity targets.

Qualifications & Eligibility

- Graduate in a relevant discipline.

- Strong communication and interpersonal skills.

- Good analytical and problem-solving abilities.

- Ability to troubleshoot technical issues.

- Willingness to work in a customer-facing support environment.

- Knowledge of Billing and Metering concepts is preferred.

Skills Required

- Technical Support

- Customer Service

- Troubleshooting

- Incident Management

- Communication Skills

- Problem Solving

- Documentation

- Ticket Management

- Time Management

- Client Support

- Analytical Thinking

- Billing & Metering

𝐏𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝 𝐒𝐤𝐢𝐥𝐥𝐬

- IT Service Management

- Help Desk Support

- SLA Management

- Process Compliance

- Knowledge Base Management

- Email Support

- Phone Support

- Product Support

- Customer Relationship Management

- Team Collaboration

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐖𝐢𝐩𝐫𝐨?

- Build your career with a globally recognized technology company.

- Gain hands-on experience in technical support and IT services.

- Work with leading global clients across multiple industries.

- Learn through structured technical and product training.

- Develop customer service and troubleshooting expertise.

- Access continuous learning and career advancement opportunities.

- Be part of an innovative and collaborative work environment.

𝐂𝐚𝐫𝐞𝐞𝐫 𝐆𝐫𝐨𝐰𝐭𝐡 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬

This role provides an excellent foundation for careers such as:

- Technical Support Engineer

- Service Desk Analyst

- IT Support Engineer

- Help Desk Executive

- Operations Analyst

- Customer Support Specialist

- Application Support Engineer

- Process Associate

- Incident Management Analyst

- Technical Consultant

𝐖𝐡𝐨 𝐒𝐡𝐨𝐮𝐥𝐝 𝐀𝐩𝐩𝐥𝐲?

- Fresh graduates looking to start a career in IT support and customer service.

- Candidates interested in technical troubleshooting and client support.

- Individuals with strong communication and analytical skills.

- Professionals seeking experience in IT operations and service management.

- Candidates eager to learn, grow, and build a long-term career with a global technology company.